Complaints and withdrawal from the contract
Complaint and withdrawal procedure
Dear customer,
If you have received a defective product from our online shop, please send it to:
VASSA SPIRIT s.r.o.
Na Folimance 2155/15
Praha 2, 120 00
telefon: 607 502 171
email: info@vassaspirit.com
Provozní doba: pondělí až pátek od 7:00 do 15:00 hodin
Attach the completed claim form, which can be found below, and a copy of the proof of purchase.
Under no circumstances send the goods on COD, in which case we do not accept the goods.
You can download the withdrawal form here:
formular-o-odstoupeni-od-kupni-smlouvy.pdf
You can download the claim form here: